Cancellation And Returns

The customer generally receives a refund When a product is Flagged with us as not Downloaded in our system. Payouts from that sale are debited back out of the corresponding affiliate accounts. Due to the digital format Product of Embroidery Designs, when a product is returned the customer retains the product and, in many cases, the customer has received a benefit from the product prior to the return. In such cases, Embdesigntube.com reserves the right to issue a refund for less than the full purchase price.

In Most cases We are not providing refund to customers as digital product is there. Instead we are providing 10 time download for each product customer has purchased in their user account. So that if customer has lots internet connection one or two time or it may be any other technical reason, he/she may download the purchased product directly from their account under downloads section upto 10 times.

Our Registered Sellers are not permitted to make any guarantee that conflicts with our cancellation & return policy. If you find a product sold through Embdesigntube.com with any warranty that conflicts with our return policy, please bring it to our attention at care@embdesigntube.com so that we may take corrective action.

REASONS WHY A PURCHASE MAY BE REFUNDED

Embdesigntube.com has every incentive to keep customers happy by providing quality products and service. To promote customer satisfaction, embdesigntube.com reserves the right to reverse a sale, including but not limited to the following:

  • If the seller of the product requests a return on the customer's behalf within 10 days of purchase if our customer service team confirms there is a valid reason for the return;

  • If the customer provides a valid report/screenshots that the charge was fraudulent or unauthorized;

  • For any other reason Embdesigntube.com deems appropriate.

Yes, you may return a part of the Order, in case of multiple items in an order.However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.

How long will the return process take ?

Once your return request has been placed with Customer Service, it usually takes about 48 hrs to have check the product Download Status from your Purchase Account and another 48 hrs to initiate refund subject to Download System inspection. The receipt of the payment would depend on the mode of payment chosen by you.

How will I receive my Refund ?

If the payment was made by Credit Card or Net-Banking, we can either issue Embdesigntube Credits or reverse credit to the Credit Card or credit your Net-Banking account. Embdesigntube Credits can be utilized on a future purchase on the website.

How long will the refund process take ?

Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:

Refund Method

Refund Receipt Time (After Initiation)

Bank Transfer/NEFT

2-4 business days

Debit Card

5-7 business days

Credit Card

7-21 business days

For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Banks send an sms to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account.

Exchange Policy

As a digital product we are not provide any exchange to users/visitors. However If you are existing seller/customers on embdesigntube.com, you may request for exchange through service section.

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